Conflict Resolution

Course Description

In many organizations today, the focus is on results: finding better solutions faster. To optimize performance, we must be able to effectively resolve issues, settle differences, and implement tools on every level. This course is designed to focus on a range of concepts and tools so that employees feel empowered to resolve conflicts effectively.

Course Objectives
By the end of this workshop, participants will be able to:
• Define and recognize conflict in the workplace
• Identify various modes of conflict
• Recognize personal conflict resolution styles or modes
• Identify the costs of unresolved conflict
• Assess conflict situations
• Identify barriers to resolving conflict
• Apply conflict resolution skills