safetyWhether you need a dynamic trainer to facilitate courses developed in-house or acquired through an outside provider, Momentum’s consultants can help your employees learn the skills and procedures they need to succeed in the workplace. Our training and facilitation consultants are skilled at adapting their presentation based on the audience and the nature of the training.

Momentum’s training and facilitation consultants are experts in adult learning theories and have experience in many subjects, including those related to your training needs. They are professionals in management and leadership training, safety training, and specific skill development training. Many have held positions at globally established corporations, trades industries, government offices and not for profit corporations.

Momentum Training Services provides the opportunity for clients to request customization of course content according to their specific context and needs.



Professional Communication 

The overall goal of the session is to collectively identify appropriate uses of written and verbal communication both internally and amongst the public. 

Course Objectives:

  • Distinguish between casual and professional communication (examples will include both verbal and written)
  • Identify potential consequences to poor professional communication
  • Recognize poor professional writing in relationship to specific workplace roles
  • Apply best practice standards to professional writing samples


Change Management 

Driving organizational success and outcomes through change management strategies have adapted over the years. In today’s constantly evolving world, organizations are under increasing pressure to adapt in a faster paced atmosphere, while also becoming more flexible and fluid. Change management provides the practical structures for organizations to create an environment of constant improvement and success among their employees. While change is both unavoidable and necessary, there are ways to manage it that allow for healthier, more dynamic workplaces and a more inclusive work environment for all.

Course Objectives:  

  • Define and recognize change and change management structures.
  • Identify various models of change management. 
  • Assess the best application of change management according to the workplace context.
  • Apply leadership strategies for improved change management application.
  • Identify the consequences of not managing the people side of change.
  • Identify barriers to successful change management within the workplace and beyond.


Effective Workplace Communication 

Course Objectives:

  • Distinguish between casual and professional communication (examples will include both verbal and written).
  • Identify potential consequences to poor professional communication.
  • Recognize poor professional writing in relationship to specific workplace roles.
  • Apply best practice standards to professional writing samples.


Respectful Workplaces 

Becoming more aware of our role in the workplace to promote a respectful workplace is an essential part of ensuring safe spaces. This course is designed to provide the awareness and knowledge staff need in order to be both self-aware and equipped with methods to practice respectful allyship in the workplace.

Course Objectives:

  • Understanding the subtle ways bias occurs.
  • Identify instances of devaluing others through small, subconscious behaviours and micro-inequities.
  • Establish a framework to increase inclusion at the organizational level.
  • Recognize different ways of conveying respect.
  • Lead by example and be part of the solution.


Customer Service 

Working with people provides a host of challenges and opportunities for those working in the arena of customer service. This course is designed to introduce participants to customer service excellence—an outcome that only occurs when we work to ensure our customer relationships are consistently well-handled. This training is a practical and supportive guide towards excelling as a customer service provider and beyond.

Course Objectives:

  • Recognize the value in providing exceptional customer service.
  • Identify best practice customer service methods.
  • Apply exceptional customer service methods.
  • Identify methods of customer feedback.
  • Use AIM to manage conflict with clients.


Effective Meetings 

Meetings have become one of the business world’s most universal rituals. Managers spend as much as 80% of their time in meetings and sadly meetings are responsible for billions in productivity losses every year. Bad meetings can not only ruin your day, but they can be bad for your company’s bottom line.

If you feel you are being propelled to chair a meeting and have never done this before and/or your meetings lack purpose and direction, then this course is for you. 

Course Objectives:

  • Differentiate between the five main types of meetings.
  • Identify and communicate the reason for every meeting.
  • Effectively plan for each meeting using a simple checklist.
  • Engage all meeting participants, regardless of the size of the meeting.
  • Troubleshoot common difficult situations that may arise in a meeting.
  • Create clear, accountable next steps.
  • Evaluate the success of each meeting.


Building High-Performance Teams

Team dynamics is a highly influential factor in determining the overall effectiveness of any workplace.  The relationships within a team can influence productivity, workplace culture, employee retention and many other crucial elements within the workplace.

This one-day workshop will focus on skills to help improve the overall intra- and inter-personal relationships within a team.  This course is divided into two main areas of focus: communication and personality type, using the Myers Briggs Type Indicator.  These two areas of focus will provide an opportunity for team members to identify their own functioning styles within their team and recognize how they contribute, and can contribute, to the betterment of their team.

Course Objectives:

  • Describe the communication process.
  • Examine the impact of non-verbal communication.
  • Demonstrate active listening skills.
  • Identify personal and environmental barriers to effective communication
  • Select an appropriate channel of communication depending on the message and intent.
  • Determine your own preferred way of taking in information and making decisions
  • Gain insights into how each team member prefers to communicate and make decisions.
  • Identify how your communication preferences may influence your overall team interactions at work and devise effective strategies to enhance your overall effectiveness in communicating as a team.


Public Speaking 

Ever wonder how your career or life might be different if you were a confident and comfortable public speaker?  Have you ever watched a truly engaging speaker and said to yourself, “I wish I could do that”?  Have you dismissed the possibility because you’ve believed that speaking well is a talent and not a skill?  

The essence of effective and engaging public speaking lies within a few key, learnable skills. Everybody, regardless of abilities, will learn the specific presentation skills necessary to drive your message home and make your next presentation a memorable experience for all.   

Course Objectives:

  • Create a great first impression
  • Use physical skills to reduce nervousness
  • Use specific skills to take command of your audience
  • Use eyes, gestures, & voice to become more powerful
  • Avoid critical mistakes that trap most public speakers
  • Recognize why presenters feel nervous and use that information to your advantage
  • Regularly and instantly assess the effectiveness of your presentation


Training Others 

Whether you work formally or informally with training adults in various pursuits, this course is designed to assist you in a successful training experience for both the trainer and trainee.  

In this course you will learn strategies for:

  • Planning a session
  • Declaring objectives
  • Setting up the room
  • Beginning a session successfully
  • Use of assessment: diagnostic, formative & summative
  • Using icebreakers as energizers
  • Incorporating active learning
  • Troubleshooting difficult behaviour
  • Closing a session: application of learning and feedback

The first day of this course will include learning the material provided.  The second day will include an opportunity for each participant to lead a short facilitation opportunity that will last between 15-20 minutes.  Participants are free to select the topic to instruct and may wish to consider this topic prior to the course, although time and resources to do prepare will be provided at the end of the first day and at the start of the second day.

Course Objectives:

  • Utilize a checklist when planning any training session.
  • Identify and communicate relevant training objectives.
  • Examine different training room set up options based on overall teaching and learning methods.
  • Prepare materials prior to the training session.
  • Identify relevant ice breakers and energizers for a variety of training sessions.
  • Recognize the benefits of an active teaching and learning style to maximize content confidence and retention.
  • Manage a variety of difficult situations that can occur.
  • Recognize the importance of, and the difference between assessment and evaluation.
  • Incorporate learning application opportunities for participants following training.
  • Gather and apply relevant facilitator feedback.


Conflict Management

In many organizations today, the focus is on results: finding better solutions faster.  To optimize performance, we must be able to effectively resolve issues, settle differences, and implement tools on every level.  This course is designed to focus on a range of concepts and tools so that employees feel empowered to resolve conflicts effectively.

Course Objectives:

  • Define and recognize conflict in the workplace
  • Identify various modes of conflict
  • Recognize personal conflict resolution styles or modes
  • Identify the costs of unresolved conflict
  • Assess conflict situations
  • Identify barriers to resolving conflict
  • Apply conflict resolution skills


Cultural Safety

This course will focus on various topics that contribute to culturally unsafe work environments such as inequity, power structures, and forces such as racism and colonialism. It has been designed to reflect the population of the Northwest Territories and the unique ethnic and cultural challenges that exist within its population. The goal of the training is to promote an inclusive workplace experience for both the staff, as well as the clients, in meaningful ways that will ultimately be able to be measured and supported.

Course Objectives:

  • Enhance the personal understanding of cultural safety.
  • Recognize the effects of privilege.
  • Identify the subtle ways that bias occurs.
  • Identify instances of devaluing others through small, subconscious behaviours and micro-inequities.
  • Recognize the value of a diverse team to enhance productivity.
  • Create opportunities to implement inclusive behaviours within the workplace.


Emotional Intelligence (EQ)

2-Day EQ Course: EQ Foundations: Enhance Your Leadership Potential

Emotional Intelligence is the capacity to recognize and effectively manage emotions in ourselves and with others. Emotional intelligence increases our ability to make good decisions, build relationships, deal with stress, and cope with change.

Research has proven that our emotional intelligence (EQ) is more reliable in predicting success than our intelligence quotient (IQ). In this course, we explore the topic of EQ and how to develop our own EQ, thus increasing our success with our career and relationships both inside and outside of work.

What you get with your registration:

  1. An opportunity to assess your own EQ through the EQ-I 2.0 online assessment tool and a detailed, confidential report
  2. A 1-hour one-on-one coaching session to interpret your EQ-I 2.0 report
  3. A one-day workshop to learn more about the value of EQ in your career and personal life and strategies to enhance your own EQ


  • Define emotional intelligence and how it relates to personal and organizational success.
  • Analyze and interpret online assessment results from an internationally recognized and scientifically tested online assessment (EQ i-2.0)
  • Apply tools to increase personal skills: self-awareness and self-management of personal emotions.
  • Apply tools to increase social skills: recognizing the emotions in others and responding to those emotions.
  • Discuss social responsibility and how it supports an organization’s goals and individual goals.
  • Apply tools to increase your and others emotional intelligence.


5-Day EQ Course: EQ Series: Performing at Your Peak

If you realize the importance of internal relationships, and you know how much our emotional intelligence helps to put people at ease, create trust and respect, align people and further a can-do attitude, then this course series is for you.

This course series is designed to focus on each of the 5 main areas of emotional intelligence, in accordance with the EQ-I 2.0 tool.  Please join our EQ-certified instructor, Maureen Van Overliw (Founder of Momentum Training Services), as she guides you to deepen your understanding of yourself and your relationship to others both personally and professionally. 

Please note that there is no pre-requisite for these courses and that they can be taken separately. It is strongly recommended to have completed the EQ-I 2.0 assessment prior to taking these courses, which is available upon request as an additional option.


New to emotional intelligence?  Beginning or strengthening your journey to personal or professional leadership? Start here. 

In this course we will focus on the three main sub-sets of self-perception:

  1. Self-Regard
    • Respecting oneself while understanding and accepting one’s strengths and weaknesses.
  2. Self-Actualization
    • The willingness to persistently try to improve oneself and engage in the pursuit of personally relevant and meaningful objectives that lead to a rich and enjoyable life.
  3. Emotional Self-Awareness
    • Recognizing and understanding one’s own emotions.  This includes the ability to differentiate between subtleties in one’s own emotions while understanding the cause of these emotions and the impact they have on one’s own thoughts and actions and those of others.

The objective of this course is to strengthen your own sense of self-perception through deepening your self-regard, self-actualization and personal emotional self-awareness.  You will be guided through a series of engaging, introspective and enlightening activities and be given the opportunity to extend your growth and learning beyond the course to continue your self-perception development.

This course is arguably the most important of the five courses in the series as it is foundation on which the other 4 core functions are built upon.


So you feel like you have a handle on your Self-Perception and would like to enhance your Self-Expression skills?  Welcome to the second course in Momentum’s EQ-1 2.0 series, Self-Expression.

Self-Expression is not your typical communication skills training.  It focuses on three primary areas:

  1. Emotional expression
    • Openly expressing ones feelings verbally or non-verbally
  2. Assertiveness
    • Communicating feelings, beliefs and thoughts openly, and defending personal rights and values in a socially acceptable, non-offensive, and non-destructive manner
  3. Independence
    • The ability to be self directed and free from emotional dependency on others.

The main objective of this training is not necessarily to increase your skills in all three areas but to evaluate how they are occurring in your life and if those skills are helpful or hurtful. Once we identify how those three sub-sets of self-expression are occurring for you, we will begin to develop a personalized development plan to encourage and equip you to modify those areas as you determine most helpful with guidance and support from an EQ-certified facilitator.


Let’s face it, the dynamics of our world are becoming more and more interpersonal.  Whether it’s through enhanced social media, the ability to travel more easily, or an open work space office setting – we can’t escape the ever-increasing importance of our relationships with others. 

This course will focus on the follow interpersonal skill subsets:

  1. Interpersonal relationships
    • The skill of developing and maintaining mutually satisfying relationships that are characterized by trust and compassion.
  2. Empathy
    • Recognizing, understanding and appreciating how other people feel.  Empathy involves being able to articulate your understanding of another’s perspective and behaving in a way that respects others’ feelings.
  3. Social Responsibility
    • Willingly contributing to society, to one’s social groups, and generally to the welfare of others.  Social Responsibility involves acting responsibly, having social consciousness, and showing concern for greater community.

Similar to the other courses in this series, participants will be encouraged to take stock of how each of the three Interpersonal sub-sets are occurring in their lives and through the facilitator’s guidance and support, to discover opportunities to continue to explore and evaluate these areas.

Decision Making

Many factors influence how we make decisions on a daily basis.  This course, the 4th in Momentum’s EQ-i 2.0 series, explores the direct correlation between our emotional intelligence and our decision making.

We will focus on the following three subsets of Decision Making:

  1. Problem Solving
    • The ability to find solutions to problems in situations where emotions are involved.  Problem solving includes the ability to understand how emotions impact decision making.
  2. Reality Testing
    • The capacity to remain objective by seeing things as they really are. This capacity involves recognizing when emotions or personal bias can cause one to be less objective.
  3. Impulse Control
    • The ability to resist or delay an impulse, drive or temptation to act and involves avoiding rash behaviours and decision making.

Similar to the other courses in this series, participants will be encouraged to take stock of how each of the three Decision Making sub-sets are occurring in their lives and through the facilitator’s guidance and support, to discover opportunities to continue to explore and evaluate these areas.

Stress Management

Let’s face it – stress is unavoidable and believe it or not, some research suggests that if managed appropriately, stress can be a positive influence in our lives that can enhance our health and our relationship to others!

This is the final course of the series and will focus on each of these three Stress Management subsets:

  1. Flexibility
    • Adapting emotions, thoughts and behaviours to unfamiliar, unpredictable, and dynamic circumstances or ideas.
  2. Stress Tolerance
    • Coping with stressful or difficult situations and believing that one can manage or influence situations in a positive manner.
  3. Optimism
    • An indicator of one’s positive outlook on life which involves remaining hopeful and resilient, despite occasional setbacks.

Similar to the other courses in this series, participants will be encouraged to take stock of how each of the three Interpersonal sub-sets are occurring in their lives and through the facilitator’s guidance and support, to discover opportunities to continue to explore and evaluate these areas.


Myers-Briggs Personality Typing

MBTI 1-Day Course: How to Work with Anyone

Do you want to enhance your ability to communicate more effectively, manage conflict more productively and enhance overall performance in your workplace? 

Our approach is simple: we start with understanding your default preferences for managing yourself and others and then expand our understanding to recognize how to use the same method to understand the how others communicate, take in information, make decisions and organize their time based on their own preferences, according to the Myers-Briggs Type Indicator®.

Many of the nation’s leading organizations (including over three-fourths of the Fortune 100 and many government and non-profit organizations) use the Myers-Briggs Type Indicator® (MBTI®) assessment with employees and managers.

The MBTI instrument identifies a person’s four basic type preferences that combine into one of 16 different personality types. These results help you understand normal differences in the way people think, communicate, and interact—differences that can be the source of much misunderstanding. The MBTI instrument has been used for more than 50 years to establish greater understanding between individuals, and has been translated into more than 15 different languages for use around the world.

The MBTI tool can be used for the following purposes:

  • Training and development of employees and managers
  • Improving teamwork
  • Coaching and developing others
  • Improving communication
  • Resolving conflicts
  • Understanding personal styles to maximize effective use of human resources
  • Determining the organization’s type


Recent Projects

GNWT Department of Human Resources – Supervisor Safety Training

Momentum Training Services has built and delivered a series of Supervisor Safety Training courses.  MTS works with the client to customize the instruction, test it in pilot projects and deliver the training throughout the GNWT.

GNWT Centre for Informatics – Team Building Workshop

Momentum Training Services prepared for and facilitated a half-day team building workshop for a new team of GNWT employees adjusting to restructuring due to Devolution.  Following the session, a final report captured the key items and documented the next steps.